IT Support Engineer

US-FL-Bradenton
4 weeks ago
ID
2017-3795
# of Openings
1
Category
Information Technology

Overview

 

WME | IMG is a global leader in entertainment, sports and fashion operating in more than 30 countries. Named one of Fortune’s 25 Most Important Private Companies, WME | IMG specializes in talent representation and management; brand strategy, activation and licensing; media production, sales and distribution; and event management. 

 

Want to love what you do in an environment that values learning and growth alongside other high performing individuals? If you answered yes, IMG Academy is hiring.

 

Our unique campus is dedicated to developing the next generation of leaders, champions and influencers.  We believe that each day is an opportunity to achieve dreams and inspire greatness.  As part of the IMG Family, we prepare our student-athletes to succeed, taking on life with confidence and preparedness.  Through our integration of elite academics, athletics and character development, our student-athletes are prepared to rise up to their full potential – whether that’s on the field, in the classroom or in life.

 

We are seeking curious, caring individuals who align with our core values:

  • Passionate Soul: Love what you do
  • Open Mind: Never stop learning and growing
  • Champions Spirit: Strive for greatness
  • Helpful Heart: Lift up those around you
  • Absolute Integrity: Always do the right thing

Responsibilities

The RoleIT Support Engineer

 

The Technology Department within IMG is responsible for the 24x7 operations and support of all IT systems within the Academy. The IT Support Engineer plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high degree of customer service, technical expertise and responsiveness.  The position requires a phenomenal team player attitude, the ability to work rotating shifts and tenacity to occasionally contribute to urgent issues outside normal work hours.

General responsibilities and duties:

 

  • Monitor Helpdesk system for inbound issues
  • Handle immediate need activities such as video conferencing setups, new employees joining and office reconfigurations
  • Ensure all issues are logged and documented in the Helpdesk system
  • Quickly and professionally assess issues, and take steps to resolve
  • When resolution is complete, document cause and resolution then close Helpdesk incident
  • Escalate and refer unresolved issues to other team members or Level 2 when appropriate
  • Deal with various vendors (mobile, telecommunications, data etc.) and escalate issues to them directly
  • Deal with remote problems.

 

 

Additional responsibilities and duties when necessary:

 

    • Administer Windows user accounts in Active Directory
    • Setup and support mobile devices
    • Setup and support desktop telecommunications terminals (phones, voicemail services and inbound routing)
    • Perform basic server administration (power cycle, troubleshooting connectivity issues)
    • Mange the network connectivity (patch cables, switch and router infrastructure)
    • Ensure a high degree of information security through password controls, prompt termination and activation of users etc.
    • Support internally developed software suite, including assisting in QA process.

 

Technical environment within IMG

 

The IT Support Engineer will need a full working knowledge of the following: 

  • Microsoft Windows 10 desktops and laptops
  • Microsoft Office 2016 productivity software
  • Microsoft Active Directory, o365 and Windows Server
  • Mobile phone devices (iOS)
  • Cisco AnyConnect VPN
  • Various Printers, scanners, some fax services

Qualifications

Education, Experience & Skills:

  • University degree or equivalent.
  • Three to five years in a front-line IT support role, preferably in a professional services or entertainment organization
  • Highly motivated and energetic with excellent communication skills and who can integrate well at all levels.
  • A strong ability to remain focused with a hard working, professional and flexible attitude while multi-tasking at an extremely fast pace.
  • A strong work ethic and the ability to work well under pressure.
  • Maintain complete confidentiality and discretion at all times. All IMG employees are required to sign a confidentiality agreement, and any breach of this agreement will result in immediate disciplinary procedures.
  • Excellent written skills, ability to effectively and efficiently document user questions, issues, and requests
  • Experience to recognize and recommend changes to support procedures and user guidance as part of an ongoing improvement
  • Excellent organizational skills and great attention to detail.
  • Excellent people and oral communication skills.
  • To be considered, you must have the ability to lift 60 lbs. and work a flexible work schedule with occasional late nights and weekends.

Background Requirements

  • Requires a background check upon offer
  • Requires a drug check upon offer

EEO Statement

EOE, Veterans & Disabled

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