Guest Services Associate, Hospitality

US-FL-Bradenton
4 weeks ago
ID
2017-3856
# of Openings
1
Category
Hospitality

Overview

Want to love what you do in an environment that values learning and growth alongside other high performing individuals? If you answered yes, IMG Academy is hiring.

Our unique campus is dedicated to developing the next generation of leaders, champions and influencers.  We believe that each day is an opportunity to achieve dreams and inspire greatness.  As part of the IMG Family, we prepare our student-athletes to succeed, taking on life with confidence and preparedness.  Through our integration of elite academics, athletics and character development, our student-athletes are prepared to rise up to their full potential – whether that’s on the field, in the classroom or in life.

We are seeking curious, caring individuals who align with our core values:

 

  • Passionate Soul: Love what you do
  • Open Mind: Never stop learning and growing
  • Champions Spirit: Strive for greatness
  • Helpful Heart: Lift up those around you
  • Absolute Integrity: Always do the right thing

Responsibilities

Job Title:  Hospitality Associate

FLSA Status:  Non-Exempt

EEO Category:  Administrative Support Services (6)

Department:  Hospitality

Position Summary:  Provide excellent guest service with impeccable attention to detail.  This individual will be responsible for assisting internal and external guests with questions, concerns and directions while on campus.

 

Position Responsibilities

  • Complete guest requests in a timely and efficient manner
  • Demonstrate high degree of professionalism in communication, attitude and teamwork with guests, staff and management team while delivering the highest level of guest service
  • Welcome guests upon arrival and provide courteous, professional service throughout
  • Provide general knowledge of Academy’s offerings
  • Prepare and verify completion of arrival packets for groups and individuals. 
  • Answer Academy general phone line and provide proper guest service to each guest
  • Maintain Hospitality e-mail, responding in a timely, appropriate and professional manner.
  • Check guests in and out of all IMG Academy and IMG Performance programs
  • Communicate with appropriate staff for various guest needs
  • Assists with questions and/or problems pertaining to the students accommodations, programs and/or transportation
  • Assists Transportation in arranging airport shuttles and organizing drivers
  • Schedules campus tours
  • Conducts daily inspection of Hospitality area, including the lobby, to ensure cleanliness and order.
  • Coordinate with Student Services for the return of lost and found items
  • Follows the prescribed opening and closing procedures
  • Collaborate with supervisor regarding guest feedback
  • Make all parent / employee /student IDs
  • Meal tickets sales
  • Conference room booking and confirmations and onsite room reservations
  • Concierge service for onsite and visiting guests
  • Revise schedule campus tours to Schedule and deliver campus tours
  • Demonstrates high level of quality work, attendance and appearance
  • Other duties as assigned

Qualifications

Knowledge, Skills and Ability 

  • Associates degree or equivalent experience
  • Comprehensive understanding and working knowledge reservation or booking appointments
  • Excellent guest service skills
  • Excellent organizational and multi-tasking skills
  • Demonstrated problem solving skills and good judgment
  • Dependable, honest and exhibit a high degree of integrity
  • Needs to be flexible to respond to change in task/responsibilities
  • Ability to maintain confidential information
  • Willingness and desire to work in a team environment with limited supervision
  • Be well-groomed, well presented, courteous, and welcoming commensurate with 5-Star hotel/resort business
  • Computer skills with the ability to learn new programs

 

Preferred Skills

  • Bachelor’s Degree
  • Bilingual

 

Physical Demands and Work Environment

  • Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.
  • Must be able to move around campus which includes gym, turf, fields, etc.
  • Ability to work flexible hours to include nights, weekends and holidays is required

 

Background Requirements

  • Requires a background check upon offer
  • Requires a drug check upon offer

EEO Statement

EOE, Veterans & Disabled

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