Group & Team Sales Operations & Research Coordinator

3 weeks ago(1/3/2018 5:17 PM)
# of Openings


IMG Academy is dedicated to developing the next generation of leaders, champions and influencers.  We believe that each day is an opportunity to achieve dreams and inspire greatness.  As part of the IMG family, we prepare our student-athletes to succeed, taking on life with confidence and preparedness.  Through our integration of elite academics, athletics and character development, our student-athletes are prepared to rise up to their full potential – whether that’s on the field, in the classroom or in life.


We are seeking individuals who align with our core values:


  • Passionate Soul:  Love what you do
  • Open Mind:  Never stop learning and growing
  • Champions Spirit:  Strive for greatness
  • Helpful Heart:  Lift up those around you
  • Absolute Integrity:  Always do the right thing


Job Title:  Group & Team Sales Operations & Research Coordinator

FLSA Status: Non-Exempt

Department: Outreach


Position Summary:  Responsible for working with the Group & Team Sales Manager, Sport Departments, Outreach Office, Operations, Business Development and customers to coordinate group & team outreach efforts and provide general support to all sales operations.  Duties include account management, sales operational support and project based work for the achievement of revenue generation, and long-term goals in line with IMG Performance/Academy’s vision and values.  This includes coordinating sales administrative tasks, retention of existing business and researching opportunities for new business. This individual will work primarily with the outreach, marketing, sports and business development departments.


Position Responsibilities

  • Facilitate internal communication between Group & Team Sales Manager, Outreach Director, Accounting, Sport Directors and customers by streamlining processes and working collectively to reach sales goals
  • Assist the sales team to ensure all sales targets as set by the Director of Outreach are reached
  • Assist in maintaining accurate team and group business pipeline for a minimum of the next 24 months
  • Assist in verifying and tracking team, group, corporate/educational and event contracts from distribution through fulfillment
  • Responsible for the communication of financial status in collaboration with the sales team to the customer, from booking date through reservation
  • Develop and implement procedures to ensure group & team business sales and reconciliation processes are successfully achieved
  • Expertise in Sales Software (Microsoft CRM); ability to use software to its maximum capability including but not limited to producing reports, data entry, data integrity and data qualification
  • Complete any projects assigned by the Group & Team Sales Manager and Outreach Director including weekly and monthly reports, data entry, prospect mailings, generation of sales tools, and support other outreach functions
  • Researching opportunities for groups, teams, organizations and events from around the world
  • Demonstrate and deliver positive communication and knowledge of IMG Academy and its programs
  • Create efficiencies and best practices for outreach processes and procedures pertaining to team, group and event sales
  • Maintain group & team business reporting (maintain and track group & team revenue, pipelines, contract status, deposit collection etc.)
  • Ensure all group, team, corporate/educational business logistical details are prepared and finalized prior to customer’s arrival
  • Assist Group & Team Sales Manager in providing tasks to Part Time sales staff to support the post sales process and ensure tasks are completed fully and correctly
  • Demonstrate technical selling skills and product knowledge in all areas with the ability to sell to customers as needed
  • Assist in the operational delivery of hosting groups and teams on campus as needed
  • Adhering to all company policies, procedures and business ethic codes
  • Other duties as assigned


Knowledge, Skills and Ability 

  • Bachelor’s Degree in Sports Management, Business, Marketing or related field or equivalent experience
  • 2+ years of sales operation or administrative support experience
  • Experience in dealing with vendors and operators in the travel industry
  • Excellent customer service and organization
  • Experience with account management
  • Strong decision making and problem solving skills
  • Proficiency with MS Office and database creation/management
  • Experience with budgets and expense oversight
  • Familiar with legal documents
  • Ability to multi task in a fast-paced organization
  • Desire to work collaboratively with colleagues
  • Excellent written and verbal communication skills

Preferred Skills

  • Master’s degree in sports management, business or marketing
  • Experience in dealing with international clientele
  • Bilingual

Physical Demands and Work Environment

  • Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.
  • Should be able to handle outdoor temperatures for a reasonable period of time.
  • Must be able to move around campus which includes gym, turf, fields, etc.
  • Ability to work flexible hours to include nights, weekends and holidays is required

Background Requirements

  • Requires a background check upon offer
  • Requires a drug screen upon offer

EEO Statement

EOE, Veterans & Disabled


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