• Banquet Server, Legacy Hotel at IMG Academy (Full-Time & Part-Time: Opening Fall 2018)

    Job Locations US-FL-Bradenton
    Posted Date 2 weeks ago(10/31/2018 2:01 PM)
    ID
    2018-4283
    # of Openings
    6
    Category
    Hospitality
  • Overview

    GENERAL SUMMARY:  The Banquet Server is responsible for setting up table linens, place setting and center pieces before a banquet function.  Serve all food and beverages and clear away all dishes and table linens in a professional manner during and after service.  Create a positively memorable experience to patrons through exceptional quality and service.

    Responsibilities

    • Greets all guests and associates in a friendly manner.
    • Displays exceptional customer service skills and understands rules of etiquette/flow of service for serving tables.
    • Sets up all banquet table linens, china, silverware, glassware, bussing and beverage stations and perishable items for banquet service (i.e. bread, butter and cream)
    • Serves all food and beverages to guests.
    • Clears away dishes and items used in the service of the event, including linens.
    • Ensure proper storage of all items from equipment to perishable foods.
    • Maintains a clean and organized work area.
    • Prepares for future events by folding napkins, filling condiments and other side work duties as required.
    • Completes all side work duties and ensures that banquet rooms and service areas are clean and organized, ensuring that the following shift is set up for success.
    • Relieves other employees during the shift for breaks.
    • Answer guest inquiries pertaining to hotel services, registration of guests and local area information
    • Maintain confidentiality of guest and proprietary information, protecting company assets.
    • Handles guest challenges in a friendly and courteous manner
    • Answers all phone calls in a friendly and courteous manner.
    • Comply with all Legacy Hotel and IMG credit policies.
    • Handle requests for information, mail and messages in an efficient and courteous manner.
    • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
    • Maintain regular attendance in compliance with Legacy Hotel and IMG standards, as required by scheduling which will vary according to the needs of the hotel.
    • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
    • Have knowledge of and assist in emergency procedures as required
    • Assist other departments when needed to ensure world class service to guests.
    • Adhering to all company policies, procedures and business ethic code.
    • Attend meetings as required by management.
    • Perform any other duties as requested by management.

    Qualifications

    • Previous experience serving events in a hotel or catering facility is preferred.
    • Flexible and long hours sometimes required.
    • TIPS/ServSafe certification is required before working.
    • Ability to lift and move objects weighing 40 lbs. or more
    • Ability to stand for durations of shift.
    • Must be able to convey information and ideas clearly.
    • Must maintain composure and objectivity while in stressful, high pressure situations.
    • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
    • Must be able to work with and understand basic arithmetic functions.
    • Must have a positive attitude and have a team mindset.
    • Ability to assist when needed.
    • Ability to work all shifts, including weekends, evenings, and holidays.

    EEO Statement

    EOE, Veterans & Disabled

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