• Cocktail Server, Legacy Hotel at IMG Academy (Full-Time & Part-Time: Opening Fall 2018)

    Job Locations US-FL-Bradenton
    Posted Date 1 month ago(6/12/2018 2:38 PM)
    ID
    2018-4285
    # of Openings
    2
    Category
    Hospitality
  • Overview

    GENERAL SUMMARY:  The Lounge Server is responsible for serving alcoholic and non-alcoholic beverages to patrons of the restaurant or lounge.  Promoting food and beverage sales while observing all local and state liquor laws and company policies.  Creates a positively memorable experience to patrons through exceptional quality and service. 

    Responsibilities

    • Greets all guests and associates in a friendly manner.
    • Displays exceptional customer service skills and understands rules of etiquette/flow of service for serving tables.
    • Has knowledge of common drinks being served, ingredients and prices and is able to answer questions about drinks or make recommendations upon request.
    • Check guest’s identification in order to ensure they meet the minimum age requirements for consumptions of alcoholic beverages.
    • Set up and maintain cleanliness and condition of lounge bar.
    • Maintain the physical appearance and cleanliness of the lounge bar and seating areas.
    • Serve all food in beverages with professionalism and attention to detail.
    • Ensure secure valid method of payment for all transactions. Receive payment by cash, credit/debit card or vouchers and issues receipts or change due to guests.
    • Presents guests with menus, suggested dinner courses, appropriate wines and answers questions regarding menu and food preparation.
    • Communicates orders with the kitchen or restaurant.
    • Ensures that drinks or dishes are prepared and presented correctly before serving to guest.
    • Observes guests to fulfill any additional requests from the guest and perceives when guest is completed.
    • Knowledge of restaurant POS systems. Knows how to properly open and close checks via the POS system.
    • Ability to take menu orders over the phone and communicate with restaurant team to execute delivery.
    • Completes all side work duties and ensures that the dining room is clean and organized, ensuring that the following shift is set up for success.
    • Answer guest inquiries pertaining to hotel services, registration of guests and local area information
    • Maintain confidentiality of guest and proprietary information, protecting company assets.
    • Handles guest challenges in a friendly and courteous manner
    • Answers all phone calls in a friendly and courteous manner.
    • Comply with all Legacy Hotel and IMG credit policies.
    • Handle requests for information, mail and messages in an efficient and courteous manner.
    • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
    • Maintain regular attendance in compliance with Legacy Hotel and IMG standards, as required by scheduling which will vary according to the needs of the hotel.
    • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
    • Have knowledge of and assist in emergency procedures as required.
    • Use proper two-way radio etiquette at all times when communicating with other employees.
    • Have knowledge of and assist in emergency procedures as required.
    • Use proper two-way radio etiquette at all times when communicating with other employees.
    • Assist other departments when needed to ensure world class service to guests.
    • Adhering to all company policies, procedures and business ethic code.
    • Attend meetings as required by management.
    • Perform any other duties as requested by management.

    Qualifications

    • Previous experience serving or bartending in hotel or restaurant lounge/bar is preferred.
    • Strong knowledge of beer, wine and spirits.
    • TIPS/ServSafe certification is required before working.
    • Flexible and long hours sometimes required.
    • Ability to lift and move objects weighing 40 lbs. or more
    • Ability to stand for durations of shift.
    • Must be able to convey information and ideas clearly.
    • Must maintain composure and objectivity while in stressful, high pressure situations.
    • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
    • Must be able to work with and understand basic arithmetic functions.
    • Must have a positive attitude and have a team mindset.
    • Ability to assist when needed.
    • Ability to work all shifts, including weekends, evenings, and holidays.

    EEO Statement

    EOE, Veterans & Disabled

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