• Reservationist, Legacy Hotel at IMG Academy (Opening Fall 2018)

    Job Locations US-FL-Bradenton
    Posted Date 2 weeks ago(2 weeks ago)
    ID
    2018-4331
    # of Openings
    1
    Category
    Hospitality
  • Overview

    GENERAL SUMMARY:  The Reservationist is required to make, confirm, change and cancel reservations for guests in a pleasant, professional and efficient manner.  Creating a positive impression for the hotel and helping to increase hotel occupancy.  Position may take guest service calls for in-room guest needs.  To ensure a positively memorable experience is had by guests through exceptional quality and service.

    Responsibilities

    • Must be attentive, friendly, helpful and courteous to all guests, managers and other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system including check-in, check-out and reservation process. This will require to make, confirm, change and cancel reservations
    • Assist Guest Service Representatives as needed by assisting with Check-In and Check-Out of guests.
    • Answer guest inquires about hotel service, facilities, hours of operation, restaurants, transportation and entertainment.
    • Answer guest inquiries pertaining to hotel services, registration of guests and local area information
    • Track and bill “no-show” guests
    • Maximize upsell strategies for upgraded room types
    • Knowledge of all rates, packages and special promotions.
    • Be familiar with all in house groups. Be aware of closed out and restricted dates.
    • Maintain confidentiality of guest and proprietary information, protecting company assets.
    • Handles guest challenges in a friendly and courteous manner
    • Answers all phone calls in a friendly and courteous manner.
    • Comply with all Legacy Hotel and IMG credit policies.
    • Handle requests for information, mail and messages in an efficient and courteous manner.
    • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
    • Maintain regular attendance in compliance with Legacy Hotel and IMG standards, as required by scheduling which will vary according to the needs of the hotel.
    • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
    • Have knowledge of and assist in emergency procedures as required.
    • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
    • Use proper two-way radio etiquette at all times when communicating with other employees.
    • Assist other departments when needed to ensure world class service to guests
    • Adhering to all company policies, procedures and business ethic codes.
    • Attend meetings as required by management.
    • Perform any other duties as requested by management.

    Qualifications

    • Previous experience in hotel Guest Services is preferred but not required.
    • High School diploma or equivalent required.
    • Flexible and long hours sometimes required.
    • Ability to lift and move objects weighing 20 lbs. or more
    • Ability to stand during entire shift.
    • Must be able to convey information and ideas clearly.
    • Must maintain composure and objectivity while in stressful, high pressure situations.
    • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
    • Must be able to work with and understand financial information and data, and basic arithmetic functions.
    • Must have a positive attitude and have a team mindset.
    • Ability to work all shifts, including weekends, evenings, and holidays.

    EEO Statement

    EOE, Veterans & Disabled

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