Job Title: Spa Desk Coordinator
FLSA Status: Non-Exempt
Department: Wellness Spa
Position Summary: Assist in all operations of all spa departments including daily operations, reception desk and retail boutique.
- Complete guest requests in a timely and efficient manner
- Demonstrate high degree of professionalism in communication, attitude and teamwork with guests, staff and management team while delivering the highest level of customer service.
- Welcome guests upon arrival and provide courteous, professional service throughout.
- Knowledge of spa product and treatment
- Collaborate with supervisor regarding guest feedback
- Practice safe work habits and uphold safety guidelines
- Assist in operations of all spa departments as required; daily operations, reception desk, retail boutique
- Demonstrates proper etiquette when communicating in person, on phone and e-mail.
- Coordinate and participate in the stocking, facing and overall maintenance of salon retail area
- Demonstrates high level of quality work, attendance and appearance.