• Operator, Guest Services, FT

    Job Locations US-FL-Bradenton
    Posted Date 14 hours ago(1/22/2019 11:48 AM)
    # of Openings
  • Overview

    Want to love what you do in an environment that values learning and growth alongside other high performing individuals? If you answered yes, IMG Academy is hiring.


    Our unique campus is dedicated to developing the next generation of leaders, champions and influencers.  We believe that each day is an opportunity to achieve dreams and inspire greatness.  As part of the IMG Family, we prepare our student-athletes to succeed, taking on life with confidence and preparedness.  Through our integration of elite academics, athletics and character development, our student-athletes are prepared to rise up to their full potential – whether that’s on the field, in the classroom or in life.


    We are seeking curious, caring individuals who align with our core values:

    • Passionate Soul: Love what you do
    • Open Mind: Never stop learning and growing
    • Champions Spirit: Strive for greatness
    • Helpful Heart: Lift up those around you
    • Absolute Integrity: Always do the right thing


    Job Title:  Operator

    FLSA Status:  Non-Exempt

    EEO Category:  Administrative Support Services (6)

    Department:  Outreach

    Position Summary:  Provide excellent guest service with impeccable attention to detail.  This individual will be responsible for assisting guests by email and phone.


    Position Responsibilities

    • Complete guest requests in a timely and efficient manner
    • Demonstrate high degree of professionalism in communication, attitude and teamwork with guests, staff and management team while delivering the highest level of guest service
    • Provide general knowledge of Academy’s offerings
    • Answer Academy general phone line and provide proper guest service to each guest
    • Maintain Academy general e-mail, responding in a timely, appropriate and professional manner
    • Communicate with appropriate staff for various guest needs
    • Schedules campus tours
    • Demonstrates high level of quality work, attendance and appearance
    • Check IMG voicemails daily and respond in a timely fashion
    • Mail out all requested brochures
    • Run daily reports for calls/sales numbers
    • Assist with other Enrollment Office responsibilities when needed
    • Other duties as assigned


    Knowledge, Skills and Ability 

    • Associates degree or equivalent experience
    • Comprehensive understanding and working knowledge reservation or booking appointments
    • Excellent customer service skills  
    • Excellent organizational and multi-tasking skills
    • Demonstrated problem solving skills and good judgment
    • Dependable, honest and exhibit a high degree of integrity
    • Needs to be flexible to respond to change in task/responsibilities
    • Ability to maintain confidential information
    • Willingness and desire to work in a team environment with limited supervision
    • Be well-groomed, well presented, courteous, and welcoming commensurate with 5-Star hotel/resort business
    • Computer skills with the ability to learn new programs

    Preferred Skills

    • Bachelor’s Degree
    • Bilingual

    Physical Demands and Work Environment

    • Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.
    • Must be able to move around campus which includes gym, turf, fields, etc.
    • Ability to work flexible hours to include nights, weekends and holidays is required

    Background Requirements

    • Requires a background check upon offer
    • Requires a drug check upon offer

    EEO Statement

    EOE, Veterans & Disabled


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